Complaint Form

We take product quality and service standards seriously. Use this form to register a formal complaint regarding Retrix™ columns, consumables, delivery, documentation, or technical support.

Response timeline: Quality-related complaints are acknowledged within 1 business day and investigated within 5 business days. Please have your invoice number, lot number, and CoA reference ready.

All fields marked * are required. For urgent chromatography support, call us directly during business hours.

First Name *

Last Name *

Email *

Phone *

Organisation / Laboratory *

Complaint Category *

Priority *

Product Name / SKU *

Lot Number *

Invoice / PO Number

Date of Purchase

Complaint Description *

Desired Resolution

Complaints are logged with our QA team and tracked to closure

Thank you! Request submitted successfully.